Returns and Exchanges

Items eligible for returns/exchanges

• Item or items must be returned within 14 business days of purchase. If your 14 days have gone by, unfortunately we can't offer a store credit or exchange.
• Item or items must be unused, unwashed and in the same condition in which you received it. It must also be in the original packaging.
• All returns or exchanges will be issued in the form of store credit.

Items NOT eligible for returns/exchanges

• Customized / personalized items
• Holiday items
• Clearance or mystery items of any kind

 

Do I pay for returns or exchanges?

• You will be responsible for the shipping cost when you are initiating an exchange
• Original shipping fee will not be returned in any circumstance
• If return/exchange process is not followed you will be charged a 20% restocking fee

 

How do I start a return/ exchange?

• Please email us at ripsthreads@gmail.com for further information